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MTOWN88 is now one of the leading suppliers of online gaming products in Malaysia, offering a wide range of top-quality online gambling products and games within a secure and user-friendly gaming environment. MTOWN88 has successfully positioned itself as one of the most trusted and dependable gaming companies in today’s market.

MTOWN88 provides customers with an extensive selection of innovative products, including Live Casino, Sports Betting, and slots games. In our commitment to delivering the best online service, we also offer a unique and exclusive support guarantee that is available 24/7. Our dedicated support team can be reached via email, live chat, and telephone. For more information, please refer to the support section.

With a strong product lineup and unparalleled customer support, MTOWN88 is the obvious choice for gaming enthusiasts throughout Malaysia!

We appreciate you choosing MTOWN88 as your preferred online gaming provider. We hope you enjoy your gaming experience with us, and if you have any questions or need assistance, please don’t hesitate to contact us.

About Us

MTOWN88 is now one of the leading suppliers of online gaming products in Malaysia, offering a wide range of top-quality online gambling products and games within a secure and user-friendly gaming environment. MTOWN88 has successfully positioned itself as one of the most trusted and dependable gaming companies in today’s market.

MTOWN88 provides customers with an extensive selection of innovative products, including Live Casino, Sports Betting, and slots games. In our commitment to delivering the best online service, we also offer a unique and exclusive support guarantee that is available 24/7. Our dedicated support team can be reached via email, live chat, and telephone. For more information, please refer to the support section.

With a strong product lineup and unparalleled customer support, MTOWN88 is the obvious choice for gaming enthusiasts throughout Malaysia!

We appreciate you choosing MTOWN88 as your preferred online gaming provider. We hope you enjoy your gaming experience with us, and if you have any questions or need assistance, please don’t hesitate to contact us.

FAQ
1. Age requirement

MTOWN88 Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

2. How to open an account with MTOWN88 ?

Go to "Join Now" at the home page of MTOWN88 website and you will be brought to the "Registration" page.

  • Name: Please provide your name as per NRIC. It is important for payment/banking verification purpose
  • Date of Birth: Please enter a valid date for verification.
  • Email address: To alert you of any important account management notice, product announcement and promotion information. Please ensure that you provide a valid email address that is only accessible by you.
  • Contact Number: Please provide a valid contact number for better assistance and for your account safety.
  • Username: Your unique identifier when logging into your account
  • Password: Not case sensitive, must be between 8 to 10 characters and contains letters and numbers. You are responsible to keep your online password confidential.

**Note that bank account cannot change after registration unless with special Manager approval with terms of same Bank Account Holder for changes of registered bank account.

3. What is the supported currencies ?

MYR - Ringgit Malaysia

4. How to withdraw ?
  1. Click on the "Withdrawal" section and fill in the amount that you want to withdraw.

Your bank account name must be the same as the name registered with MTOWN88.

Upon approval, your money will be transferred to your bank account via local bank transfer within specific time. Click here for more information.

5. Is my personal information secure?

MTOWN88 will not disclose your personal information to any third party. Your personal details are confidential, and we will ensure that there are secured all the time.

6. What is the meaning of Wallets in MTOWN88?
i. Main Wallet:

All deposit goes in your Main wallet, which can be used to bet on games, simply withdraw or transfer to Product Wallet to fund betting transactions.

ii. Product Wallet:

Amount shown in Product Wallet is available for betting for the following respective gaming products:

  • Sports Book
  • Live Casino
  • Slot Games
  • 4D Lottery

Every member will be able to transfer fund from "Main Wallet" to any selected "Product Wallet" or from one "Product Wallet" to another "Product Wallet".

Terms and Conditions
1. General Terms and Conditions

By registering to use the services provided by MTOWN88 (referred to individually as "MTOWN88," "MTOWN88," or "Site"), you certify that you are at least 18 years old and legally acknowledge that you have read, fully understood, and agree to be bound by these "Terms and Conditions." If you do not wish to accept these terms and conditions, please do not register or open an account, as you will not be able to access the software and gaming services offered.

All product information, site registration, and use of any services offered by MTOWN88 are subject to these "General Terms and Conditions." MTOWN88 reserves the right to amend these General Terms and Conditions at any time without prior notification. Any amendments will become effective immediately upon publication in the "General Terms and Conditions" section of the MTOWN88 site. It is the user’s responsibility to regularly review the General Terms and Conditions. Your continued use of the Site’s services after a change or update to the General Terms and Conditions constitutes your acknowledgment and acceptance of such changes or updates.

These General Terms and Conditions constitute the complete, final, and exclusive agreement between the user and MTOWN88, superseding and merging all prior agreements, representations, and understandings. By accepting these General Terms and Conditions, you confirm that you have not relied on any representations other than those expressly stated herein. In the event of any contradiction between a provision of this Agreement and any provision on the MTOWN88 website, the provisions stated in this Agreement shall prevail. We reserve the right, at our discretion, to request proof of identity and age from any user before allowing them to participate in or utilize any of MTOWN88’s services.

2. Account: Conditions of Use

In the event of any dispute regarding a player’s account, MTOWN88 reserves the right to suspend the account until a resolution is reached. Any dispute must be reported in writing, stating the date, time, and details of the dispute. To lodge a dispute, it must be sent via email. We take member disputes seriously and will make every effort to investigate and resolve them. MTOWN88 reserves the right to suspend and/or terminate any user’s account without prior notice. Any remaining account balance at the time of suspension and/or termination will be refunded to the account owner using a payment method determined by MTOWN88. MTOWN88 also reserves the right to void any winnings and forfeit any remaining balance, winnings, or entitlements in a user’s account, as well as the user’s use of MTOWN88’s services.

Each user is solely responsible for keeping their account number and password secure. Users are strictly prohibited from allowing any other person or third party, including minors, to use or reuse their MTOWN88 account, access/use materials or information from the MTOWN88 website, or accept any prizes. Users are solely responsible for any self-incurred or third-party purchases or losses on their MTOWN88 account.

3. Wagering
3.1 Acceptance and Validation of Wagering:
Wager

Players must wager using funds credited to their respective player accounts. If it is discovered upon review that a player has never successfully deposited funds or completed any Funds Transfer into their player account, all wagers will be considered void. After successfully depositing funds, the player’s total bet must be equal to or exceed the deposited amount. Failure to comply will result in the inability to request any withdrawals, so it is advisable for players to deposit based on their demand.

Confirmed Wagers

Once a player’s wager has been confirmed, MTOWN88 cannot and will not cancel it, unless the wager is declared void or there are circumstances involving incorrect results and settlements as outlined in these Terms & Conditions.

Accurate Wagering Records

While every effort is made to ensure accuracy, MTOWN88 does not accept responsibility for any errors or omissions in the information provided on the Website.

Deduction of Wagers / Unresolved Wagers

Stakes will be deducted from the player’s account when the bet is placed, regardless of when the results are determined or announced. MTOWN88 will not refund bets placed on games where bets have been purchased for future draws that are yet to be resolved or concluded. Such bets will be resolved when the games are completed, and any winnings, if applicable, will be credited to the respective players’ accounts at that time.

MTOWN88’s Wagering Decision is Final

By accepting these General Terms and Conditions, the user agrees that MTOWN88 and its records have the final authority in determining the terms of any placed wagers and the circumstances in which those wagers were made.

Player’s Sole Responsibility for Winnings

Any applicable taxes and fees incurred from winnings awarded to the player, as well as all other payments made to the player, are the player’s sole responsibility. MTOWN88 reserves the right to report and withhold any amount from the player’s winnings to comply with applicable law. Winnings cannot be transferred, substituted, or redeemed for any other form.

3.2. Stakes Wagered
Minimum Stakes

A minimum stake amount applies, which depends on the specific game/product.

4. Automatic Game Playing / Manipulation of Software / Tampering / Cheating

Automatic playing of games using third-party software and any form of manipulation of games or player account data are strictly prohibited and may result in the termination of the offending player’s membership, deletion of associated accounts, cancellation and/or confiscation of outstanding prizes and deposits, as well as civil/criminal prosecution. By agreeing to these General Terms and Conditions, the player acknowledges that MTOWN88 has the right to terminate any player’s account if their participation on the Website or in any games offered is deemed damaging to the principles under which the Website operates. The player waives any recourse against MTOWN88 in the event of such termination.

The player acknowledges that complete freedom from errors in computer software is impossible. If the player becomes aware of any errors, glitches, or incompleteness in the software, they are legally bound to refrain from taking advantage of them and promptly notify MTOWN88 in writing. Failure to do so may result in the player being liable for costs associated with rectifying the software and taking advantage of such errors, glitches, or incompleteness.

The player agrees that MTOWN88 cannot be held responsible for any damage, loss, or injury resulting from tampering, unauthorized access, or use of the Website or player’s account. Any attempt by a player to gain unauthorized access, interfere with procedures, damage, or undermine the Website or games may result in civil and/or criminal prosecution, immediate termination of the player’s account, and forfeiture of any prizes and entitlements.

In cases of fraud or opposite betting detection, member deposits, winning amounts, and claimed prizes will be forfeited without notification. Members suspected of participating in fraudulent or bonus hunting activities may be denied their bonus claims and potentially face account suspension. MTOWN88 reserves the right to investigate such members at its discretion and take necessary remedial action.

5. Winnings

Before approving any withdrawal, MTOWN88 reserves the right to request necessary information from players, such as proof of identification, copies of credit cards, passport, driver’s license, bank statements, or other relevant documentation as deemed necessary at MTOWN88’s discretion. Failure to comply with security requests may result in voiding any winnings in the player’s account. Winnings will be automatically credited to the player’s account, but these updates are not considered ’proof of win’ and may include transferred funds. If fraudulent activity or malpractice is detected upon manual review, MTOWN88 reserves the right to void certain winnings and take appropriate action against the player’s account.

5.1. Bonus

Bonus Money refers to virtual funds given to MTOWN88 users for promotional purposes. Such money cannot be immediately withdrawn upon receipt. Different processing rules may apply to bonus funds depending on the type of bonus. Bonus money can be converted into real money and withdrawn once the user has fulfilled the specific requirements of the promotion.

6. Promotions

The default rollover requirement is 20 times the sum of the deposit and bonus.

When placing bets, funds are deducted from the player’s Cash Balance. If there are insufficient funds in the Cash Balance, the wager amount will be deducted from the Bonus Balance. The Bonus Balance will only be used if there is an insufficient Cash Balance.

All offers are limited to one free open account per individual, family, household address, email address, telephone number, bank account, and IP address.

Bets placed on opposing sides will not count towards the rollover requirement.

If a withdrawal is made before fulfilling the 20 times rollover requirement, the bonus and winnings may be forfeited. Drawn or tied bets do not count towards the rollover requirement.

Unless stated otherwise, only 25% of total wagers on any Roulette game (all variations) and 50% of total wagers on slots and RNG games contribute to the wagering requirement of the bonus. Total bets placed on specific games like Fei Long Zai Tian, Great Blue, and Highway Kings will not count towards the wagering requirements of any bonus.

MTOWN88 may request sufficient proof of a player’s identity at any time to pass security checks, which may include personal information and payment details.

No employee, relative of an employee, or representative of MTOWN88 may hold a player account or take advantage of any promotional offer on the Website. By participating in any promotion, players agree to abide by the General Terms & Conditions and those specified in each individual promotion. Players who do not agree to these terms should contact the MTOWN88 Support Team for more information.

If the terms of offers or promotions are breached, abused, not fulfilled by eligible players, or if there is evidence of a series of bets placed by a customer or group of customers resulting in guaranteed profits, MTOWN88 reserves the right to withhold, cancel, or reclaim the bonus and all winnings. Additionally, MTOWN88 may levy an administration charge on the player, up to the value of the deposit bonus, to cover administrative costs and processing fees.

7. Other Service Provisions

The player is solely responsible for and agrees to pay all fees and costs incurred, as well as to report and pay all applicable taxes required by the governing law while using any services of MTOWN88.

8. Miscellaneous

In the event of a translation of the General Terms and Conditions into another language, the English version will prevail.

9. Disclaimer

Players agree to hold the Management of MTOWN88, including its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertisers, promoters, agencies, media partners, agents, and suppliers, harmless and indemnify them immediately upon demand from any claims, losses, costs, damages, liabilities, and expenses (including legal fees) that may arise, including those from third parties. We are not responsible or liable to any player for any loss of content or material uploaded or transmitted through the Play. By agreeing to these General Terms & Conditions, the player confirms that we shall not be liable to the player or any third party for any modifications, suspensions, or discontinuance of the Play.

MTOWN88 is committed to providing fair and timely dispute resolutions and redress without undue cost or burden by maintaining detailed records of all financial transactions and wagers. These records are archived for 5 years from the transaction date and can be accessed by the dispute resolution authority upon request.